Returns & Exchanges

BETAFPV stands behind the quality of our drones and components, offering a 30-day return window for items in original, unused condition with all factory packaging intact. We are committed to ensuring your FPV experience is seamless through our dedicated technical support and streamlined exchange process.

1

Submit a Support Ticket

Contact our customer service team through the official BETAFPV support portal, providing your order number and clear photos or videos of the product's current condition.

2

Technical Assessment

Our engineers will review your case within 48 hours to determine if the issue can be resolved via firmware updates or if a physical return is required for a refund or replacement.

3

Ship the Product

Once your Return Merchandise Authorization (RMA) is approved, securely package the items and ship them to our designated service center using a trackable shipping method.

4

Refund or Exchange Processing

Upon receipt and inspection of the returned hardware, we will issue a refund to your original payment method or dispatch your replacement drone components within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing